Support & Help
How to get support
Send an email to bevans18@hotmail.com with your question. It helps if you include:
- Your iPhone model and iOS version
- The app version (find it on the app's Settings screen)
- The name of the walk, and roughly when you sent it
- What you were trying to do, and what happened
Frequently asked questions
Does it work with no signal?
Yes, for the part that matters. Recording notes and shooting photos is entirely on the phone — no signal, no data, nothing leaves the device. That is the whole point: basements, steel buildings and back-of-house corridors have no bars in them.
The one step that needs a connection is Send it at the end of the walk. Do that from the truck. If it fails, everything is still on the phone and you can send again later.
What do I actually get?
Two files, emailed to you a few minutes after you send the walk:
- A PDF — the report you forward to whoever needs it: an estimator, a general contractor, a landlord, a partner.
- A Word file — the same report, editable, with the full word-for-word transcript of every note at the back.
Both are also kept in the app under Reports, so you can pull them up again or share them from your phone.
Does the app decide what's a problem?
No, and this is deliberate. It organizes what you said and files it by area of the site. It does not price anything, judge anything, or recommend anything, and it will not tidy "maybe eight, nine feet" into a measurement you never took. If it is in the report, you said it — and every line carries the number of the note it came from so you can check.
Read it before you forward it. It goes out with your name on it.
How do I tell it something is important?
Say so out loud. "Flag that", "that's going to be a problem", "make a note of this" — anything like that promotes the note onto page one. There is no button, because there is no taking your glove off on a roof to press one.
How do I say I couldn't get into somewhere?
Say that out loud too. "I never got into the back unit, the property manager didn't have the key." The report will show that area and mark it Not covered on this walk. A room you were locked out of and a room that doesn't exist look identical in a report that just leaves both out.
Do I need to tag which room I'm in?
No. Just say where you are as you walk — "alright, we're at the loading dock now" — and the report is filed by area in the order you walked it.
What does it cost?
Nothing. Site Walk AI is free and unlimited — walk as many places as you like, as often as you like, and re-issue every report as many times as you need. There is no subscription, no credits and nothing to buy. A single small banner ad on a few screens is what pays for it, and it is never over a walk in progress and never over a report.
I went back to the same site. Do I start over?
No. Use Add to existing on the home screen instead of starting a new walk. It picks up the same site, keeps the address and reference docs you already typed, and re-issues the report as v2 covering both visits.
Can I record with gloves on?
Honestly: only a touch-capable glove. A leather or cut-resistant glove registers nothing on a phone screen at any button size, and no app can fix that. The buttons are sized for a cold, wet, one-handed thumb, which is the realistic case.
Can I keep recording with the phone in my pocket?
Yes — recording continues with the screen locked. If a call or an alarm interrupts it, the phone buzzes and posts a notification saying which note was cut short, so you find out in your pocket instead of back at the truck.
Do my photos end up in my camera roll?
No. Photos taken in the app stay inside the app and are never written to your iOS photo library.
How long does the battery last?
Continuous recording, the camera, and a bright screen in the sun will drain a phone over a long walk. Nothing is lost if it dies — every note is written to the phone the moment you stop recording — but start a big site with a charge, or bring a pack.
How do I delete my account and everything in it?
Settings → Delete account, inside the app. That removes your account, your walks, your transcripts, your photos and your reports from the server. It cannot be undone.
Privacy
Audio and photos you send are processed by third-party AI services to transcribe and organize them. Read exactly what goes where in the Privacy Policy.
Report a bug or ask for a feature
Email bevans18@hotmail.com. Feedback from people actually walking sites is what shapes the next update.